How to make a Complaint

• If an individual decides to submit a complaint form online, the online complaint form will be submitted directly to the Manager of By-Law and Municipal Enforcement Services.
• Upon receiving the complaint successfully, the complainant will be notified.
• Online Complaint Form
   

Telephone

• Monday to Friday during business hours (6 a.m. to 8 p.m.) & Saturday (6 a.m. to 8.p.m)
  • A complaint can be submitted over the phone 905-563 8205 ext. 289
• Monday to Friday after hours (8 p.m. to 6 a.m.), Saturdays (before 9 a.m. and after 8 p.m.) & all day Sunday:

  • Call 905-563-2799 Ext. 289 – leave a voice message, a By-law & Enforcement Officer will return your call the next business morning

    • If the nature of the complaint is:

      • An active noise concern, OR,

      • Parking-related issue that is a safety concern (i.e., fire hydrant obstruction, sight-line issue at corner clearance, vehicle stopped on major roadway

      • Please contact Niagara Regional Police at 905-945-2211, select Option “1”

• Upon giving a complaint over the phone, it is important for the complainant to identify themselves, so that a Municipal Enforcement Officer can obtain additional information regarding a possible by-law violation and can advise the complainant of the results of the investigation. 
   

In Person

• Visit the Municipal Enforcement Department at Town Hall, to discuss any concerns, questions or to submit an in person complaint form.

• A complaint form may be filled out at Town Hall Monday to Friday from 8:30 a.m. to 4:30 p.m.