How to make a Complaint

By-law Complaints

If you have a concern or question about an issue that falls within By-law jurisdiction, you can contact the Town of Lincoln using one of the following methods listed below.

*Please note: if your complaint is with regard to cannabis please visit our Current Issues page to properly direct your concern.

1. Online Complaint Form

If an individual decides to submit a complaint form online, it will be forwarded directly to the Manager of Municipal Law Enforcement
Upon receiving the complaint successfully, the complainant will be notified

2. Telephone

During business hours: call 905-563 8205 ext. 289
- Monday to Friday 6 a.m. to 8 p.m.
- Saturdays 6 a.m. to 8.p.m
After hours: call 905-563-2799 Ext. 289 – leave a voice message, a Municipal Law Enforcement Officer will return your call the next business morning
- Monday to Friday 8 p.m. to 6 a.m.
- Saturdays before 6 a.m. and after 8 p.m.
- All day Sunday

Where to direct your complaint:

If the nature of the complaint is one of the following please contact Niagara Regional Police at 905-945-2211 and select Option “1”
- Active noise concerns
- Parking-related issue that is a safety concern (i.e., fire hydrant obstruction, sight-line issue at corner clearance, vehicle stopped on major roadway

Telephone complaint protocol:

Complainant should always identify themselves, so that a Municipal Enforcement Officer can obtain additional information regarding a possible by-law violation and can advise the complainant of the results of the investigation.

3. In Person

Visit the department of Municipal Law Enforcement at Town Hall, to discuss any concerns, questions or to submit an in person complaint form
A complaint form may be filled out during regular business hours at Town Hall Monday to Friday from 8:30 a.m. to 4:30 p.m.