How to make a Complaint

If you have a concern or question about an issue that falls within By-law jurisdiction, you can contact the Town of Lincoln by:
 

Online Complaint Form

  • If an individual decides to submit a complaint form online, the online complaint form will be submitted directly to the Manager of By-Law and Municipal Enforcement Services.
  • Upon receiving the complaint successfully, the complainant will be notified.
  • Online Complaint Form
     

Telephone

  • Monday to Friday during business hours (6 a.m. to 8 p.m.) & Saturday (6 a.m. to 8.p.m)
    • A complaint can be submitted over the phone 905-563 8205 ext. 289
  • Monday to Friday after hours (8 p.m. to 6 a.m.), Saturdays (before 9 a.m. and after 8 p.m.) & all day Sunday:
    • Call 905-563-2799 Ext. 289 – leave a voice message, a By-law & Enforcement Officer will return your call the next business morning

      • If the nature of the complaint is:

        • An active noise concern, OR,

        • Parking-related issue that is a safety concern (i.e., fire hydrant obstruction, sight-line issue at corner clearance, vehicle stopped on major roadway

        • Please contact Niagara Regional Police at 905-945-2211, select Option “1”

  • Upon giving a complaint over the phone, it is important for the complainant to identify themselves, so that a Municipal Enforcement Officer can obtain additional information regarding a possible by-law violation and can advise the complainant of the results of the investigation. 
     

In Person

  • Visit the Municipal Enforcement Department at Town Hall, to discuss any concerns, questions or to submit an in person complaint form.
  • A complaint form may be filled out at Town Hall Monday to Friday from 8:30 a.m. to 4:30 p.m.

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