Rider Policies

uLinc Rider Policies 

For the comfort and safety of all passengers

  • Running for a moving bus is dangerous and can lead to an accident. If the bus is already moving away from a stop, don’t chase it. For everyone’s safety, bus drivers are not allowed to make sudden stops unless absolutely necessary. Please be at your stop at least five minutes early.
  • Smoking is not permitted on ay transit bus in Niagara, in bus shelters or at bus terminals. This ban includes e-cigarettes.
  • If standing, please stand no closer to the driver than the first row of seats and hold onto one of the hand grips provided while the bus is in motion.
  • When you see your bus approaching, give a wave to alert the driver that you want to board the bus.
  • Toxic, flammable, or hazardous substances are not permitted on any transit bus, in bus shelters or at bus terminals. The consumption of alcohol or illegal drugs is not permitted on any bus, in bus shelters or at bus terminals.


The safest place for a young child while on-board a bus is in the arms of an adult. The following policy is in effect for the safety of all transit users:

  • The maximum size for a stroller is 2 feet wide and 4 feet long. This allows for safe manoeuvrability.

  • Passengers with strollers may bring their child on-board while the child remains in the stroller. You may ask the bus driver to extend the ramp for easier access on and off the bus.
  • Securement devices are for the safety of passengers who use wheelchairs and scooters, they are not permitted to be used with strollers.
  • When space permits, passengers may leave their child in the stroller if the passenger holds the stroller and the stroller does not block the aisle. The brakes must also be applied. It is recommended that the child be removed from the stroller and the stroller be folded up.
  • The priority seating areas must be vacated if the seat is required by a person who has a mobility impairment or is visually impaired.

Priority Seating

Priority seating is for the use of passengers with a disability and seniors.

  • These seats are located close to the front of the vehicle
  • If you are seated in a designated seat you must vacate the seat for any passenger with a disability
  • Use of these seats by persons with a disability is on a first-come first-serve basis.
  • You are not required to leave a transit bus in order to make room for a customer with a disability
  • We ask all passengers to show consideration to those whose need is greater than your own.

Courtesy Seating

Transit authorities recognize there are customers, other than those with a disability, who would also benefit from having a seat near the front of the bus 

  • A Courtesy seat area has been designated for seniors, expectant mothers, adults travelling with infants/small children, or any other customer who may benefit from a seat near the front of the bus
  • NOTE: Drivers will not enforce this requirement or intervene in any dispute related to Priority or Courtesy Seating.
  • We ask, however, that you respect this designated seating area and be considerate

Pet Policy

Certified Service Animals are allowed on buses if they are identified by a collar, neckerchief, vest, or harness, with certification from a professional institution.

Non-certified small dogs and animals are also allowed on transit buses provided they are completely secured in an animal carrier. The animal must be carried at all times by the passenger, not bother other passengers, not take up a seat, and not cause an obstruction in the aisle.

Bulky Items

No bikes or bulky items are permitted on the bus. All parcels, groceries, knapsacks, and smaller bulky items must be kept clear of the aisle.

Keep your bus clean

Please help us keep the seats and floors clean and free of garbage. Children are not allowed to stand on seats. Please don’t consume food or drinks while on the bus.

Personal belongings

  • Remember to take all your personal belongings with you when you leave the bus
  • The Town of Lincoln is not responsible for any personal items which go lost or missing on the bus, at stops or at transit hubs
  • Should an item be turned in to the driver, it will be brought to the Lost and Found at the Fleming Centre
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