Frequently Asked Questions
Q: Do you have a Lost and Found?
A: Yes, the Lost and Found is located at the Reception Desk in the Fleming Centre. You can look for an item by stopping by the Fleming Centre and inquiring at the counter or by calling 905-563-2799 ext. 319.
Q: Are wagons permitted on the bus?
A: Due to safety concerns, wagons are not permitted on the bus at any time.
Q: Are the buses accessible for individuals with a disability?
A: Yes, each bus has accommodation for two wheelchairs.
Q: Can I bring an animal on the bus?
A: Service animals are allowed on the bus if they are identified by a collar, neckerchief, vest, or harness, with certification from a professional institution. Non-certified small dogs and animals are also allowed on the bus provided they secured in an animal carrier.
Q: Do I need to/can I bring a car seat for my child?
A: No, car seats cannot be used on public city buses because the bus does not have lower latch anchors to secure the car seat properly.
Q: Are there seatbelts on the bus?
A: Yes, all seats are equipped with seatbelts.
Q: Can I ask the driver to pick me up/drop me off at a spot or location that is not a designated stop?
A: For safety reasons, only designated uLinc stop locations are intended to be used. Exceptions to this will be left to the discretion of the driver. If uLinc does not currently service a location you need, please send this information to firstname.lastname@example.org or call 905-563-2799 ext. 284 so that it may be considered in the future.
Q: Can I track the bus on-line in real time?
A: Unfortunately, there is not currently a public platform to track the bus in real time. However, you can call 905-563-2799 ext. 284 and the operator will help you locate the bus.
Q: Is there a number I can call to determine if the bus is on schedule?
A: Yes, please call 905-563-2799 ext. 284 for more information on the uLinc service and timing of the bus.
Q: Can I bring my stroller on board and will the driver assist me?
A: Yes, strollers are permitted on the bus but it is recommended that the child be removed from the stroller and the stroller be folded up. Strollers must not block the aisle. If you require assistance, please ask the bus driver for help.
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